Man and Van Belsize Park Service Terms and Conditions

These Terms and Conditions govern the provision of man and van, removal and related services by Man and Van Belsize Park to consumers and business customers within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Man and Van Belsize Park, we, us or our means the service provider trading under the name Man and Van Belsize Park.

1.2 Customer, you or your means the individual or business who makes a booking or uses our services.

1.3 Services means any man and van, removal, transport, loading, unloading, packing, furniture moving, delivery, or related services we agree to provide.

1.4 Goods means the items and personal or business property that we are requested to move, transport or otherwise handle.

1.5 Booking means a confirmed request for services made by you and accepted by us in accordance with these Terms and Conditions.

2. Scope of Services

2.1 Man and Van Belsize Park provides local and regional man and van and removal services, including the transportation of household or office goods, loading and unloading assistance, and related activities as agreed at the time of booking.

2.2 The exact nature of the services, including the number of staff, size of vehicle, expected duration and any additional services, will be set out in the booking confirmation based on the information you supply.

2.3 We reserve the right to refuse to transport or handle any goods that are hazardous, illegal, perishable, excessively fragile, or otherwise unsuitable for carriage by a standard removal service.

3. Booking Process

3.1 Bookings for Man and Van Belsize Park services may be made via our designated booking channels. A booking is only accepted when we issue a booking confirmation.

3.2 When making a booking, you must provide accurate and complete information, including:

(a) collection and delivery addresses;
(b) access details at each address, including floors, lifts, parking and any restrictions;
(c) a clear description and approximate volume or list of goods to be moved;
(d) any particularly heavy, bulky or fragile items, such as pianos, safes or large appliances;
(e) preferred date and time window for the service.

3.3 The price and the estimated time for the job are based on the information you provide at the time of booking. If additional goods or services are required on the day or if the information provided proves inaccurate or incomplete, additional charges may apply, and the completion time may change.

3.4 You must ensure that you, or an authorised representative, are present at both the collection and delivery addresses to supervise, provide instructions where necessary and sign any relevant documentation.

4. Prices and Payment Terms

4.1 Unless otherwise stated, all prices are quoted in pounds sterling and may be provided as hourly rates, fixed fees or a combination thereof, depending on the nature of the booking.

4.2 We reserve the right to adjust our rates from time to time. However, the rate agreed at the time of booking will apply to that booking, subject to any changes in scope or duration as described in these Terms and Conditions.

4.3 We may require a deposit or pre-authorisation to secure your booking. Any such requirement will be communicated at the time of booking.

4.4 Unless agreed otherwise in writing, payment of all charges is due immediately upon completion of the services on the day of the move. We may accept a variety of payment methods, such as card or bank transfer, subject to availability at the time of service.

4.5 For business customers or account holders, different payment terms may be agreed in writing. If payment is not received by the due date, we reserve the right to charge interest on overdue amounts and to suspend further services until payment is made in full.

4.6 All parking fees, congestion charges, tolls or other similar costs reasonably incurred in the performance of the services will be payable by you in addition to the quoted price, unless expressly included in the quotation.

5. Cancellations and Changes

5.1 You may cancel or amend your booking by giving us notice via our designated communication channels.

5.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable at our discretion, less any reasonable administrative costs.

5.3 If you cancel within 48 hours of the scheduled start time, we may retain all or part of any deposit to cover our costs and lost opportunity. If no deposit was paid, we may charge a cancellation fee up to a reasonable proportion of the estimated job value.

5.4 If you wish to change the date, time or scope of services, we will make reasonable efforts to accommodate your request, but this cannot be guaranteed and may be treated as a cancellation and new booking in some circumstances.

5.5 We reserve the right to cancel or reschedule the services in the event of circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdowns, staff illness or safety concerns. In such cases, we will seek to provide alternative arrangements or a full refund of any deposit paid, but we will not be liable for any indirect or consequential loss arising from such cancellation.

6. Your Responsibilities

6.1 You are responsible for:

(a) ensuring that adequate and legal parking is available at both collection and delivery addresses;
(b) securing all necessary permits, visitor passes or permissions relating to parking or access;
(c) packing your goods safely and suitably for transport, unless we have expressly agreed to provide packing services;
(d) disconnecting, defrosting and preparing any appliances for transport;
(e) ensuring that the premises are accessible, free from hazards and safe for our staff to work in.

6.2 Where our staff assist with packing or disconnection of appliances at your request, this will be carried out with reasonable care, but ultimate responsibility remains with you to ensure that items are ready and suitable for transport.

7. Limitations and Exclusions of Liability

7.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this clause.

7.2 We are not liable for loss or damage:

(a) to goods packed by you or by a third party, unless damage is clearly caused by our negligence in handling;
(b) arising from inherent defects, pre-existing damage, inadequate packaging, or the nature of the goods themselves;
(c) to items of particularly fragile or high value, including but not limited to glassware, artwork, antiques, jewellery, cash, documents, data, or electronic equipment, unless we have expressly agreed in writing to handle such items and you have provided a clear written inventory;

(d) arising from wear and tear, minor scratches, or cosmetic damage that is reasonably consistent with normal removal activities;

(e) caused by failure to provide accurate information about the goods, access or special handling requirements.

7.3 Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed the lower of:

(a) the reasonable replacement or repair cost of the goods affected; or
(b) a sum equal to a reasonable multiple of the charges paid or payable for the specific services during which the loss or damage occurred.

7.4 We shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the services.

7.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.

8. Claims and Complaints

8.1 If you believe that loss or damage has occurred, you must notify us as soon as reasonably practicable and, in any event, no later than seven days after completion of the services. We may request evidence such as photographs, receipts or written descriptions.

8.2 We will investigate any claim or complaint in good faith and may, at our discretion, repair or replace damaged items, reimburse part of the service charges, or provide another appropriate remedy subject to the limitations set out in these Terms and Conditions.

8.3 Failure to notify us within the specified time period may affect our ability to properly investigate or resolve the issue and may reduce or extinguish any liability we might otherwise have had.

9. Waste, Disposal and Environmental Regulations

9.1 Man and Van Belsize Park operates in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service, and we do not remove or transport prohibited or hazardous waste.

9.2 You must not present for removal any items that are classified as hazardous, including but not limited to chemicals, solvents, paint, asbestos, gas bottles, flammable materials, medical waste or illegal substances.

9.3 Where we agree to remove unwanted items for disposal or recycling, you confirm that you are the owner of those items or have the owner’s authority to dispose of them.

9.4 We will take reasonable steps to ensure that any waste or unwanted items we collect are taken only to authorised disposal or recycling facilities, in line with relevant regulations. Additional disposal or recycling fees may apply and will be notified to you where possible in advance.

9.5 If, during or after the service, we discover that items given to us for disposal breach waste regulations or contain hazardous materials, we reserve the right to return such items to you or to charge you for the costs of safe handling, specialist disposal and any regulatory penalties we incur as a result.

10. Access, Delays and Waiting Time

10.1 You are responsible for ensuring that our vehicle can safely and legally access the collection and delivery addresses. If access is restricted or unsuitable and we are unable to complete the job as planned, additional charges may apply.

10.2 If we are delayed in starting or completing the services due to factors outside our control, including waiting for keys, lack of parking, or your failure to be present, we may charge a reasonable waiting-time fee at our standard hourly rates.

10.3 Any estimated arrival times provided are guides only. While we endeavour to arrive on time, traffic and other conditions may cause delays, and we cannot accept liability for any loss or inconvenience caused by late arrival, provided we have used reasonable efforts to attend as scheduled.

11. Insurance

11.1 We maintain appropriate insurance cover for our business activities in line with industry standards. However, it is your responsibility to ensure that you have adequate contents or business insurance in place to cover your goods during loading, transport and unloading.

11.2 For particularly valuable items or high-value moves, we strongly recommend that you arrange additional insurance to cover any risk not covered or not fully covered by our standard liability limits.

12. Data Protection and Privacy

12.1 We will collect and process personal information about you for the purposes of handling enquiries, bookings, delivering services and managing our relationship with you in accordance with applicable UK data protection laws.

12.2 We will take reasonable steps to keep your personal information secure and will not sell your data to third parties. We may share data with trusted partners or service providers where necessary to deliver the services or comply with legal obligations.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

14.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

14.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the terms periodically to ensure you are aware of the current provisions.

14.4 These Terms and Conditions constitute the entire agreement between you and Man and Van Belsize Park in relation to the services and supersede any prior discussions, correspondence or understandings.



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Transit Van 1 Man 2 Men
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Contact us

Company name: Man and Van Belsize Park Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 6 East Street,
Postal code: BR1 1QX
City: London
Country: United Kingdom

Latitude: 51.5521760 Longitude: -0.1792890
E-mail:
[email protected]

Web:
Description: We offer you reliable man and van services in Belsize Park, NW3 at prices that will blow you away! Get in touch with us today!
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