Terms and Conditions for Man And Van Belsize Park
These Terms and Conditions set out the basis on which Man And Van Belsize Park provides moving, transport, and related labour services to residential and commercial customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to keep the service clear, fair, and efficient for both sides. If you are unsure about any part of these terms, you should read them carefully before confirming your booking.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the Man and Van Belsize Park name. References to “you” and “your” mean the customer, hirer, or person making the booking. These terms apply to all standard transport and loading services, including single-item moves, household removals, office moves, collection and delivery jobs, and similar assignments.
A booking may be made by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted your request, provided a quote or estimate where applicable, and received any required deposit or advance payment. We may ask for details such as collection and delivery addresses, access conditions, parking arrangements, inventory, floor levels, lift availability, item dimensions, and any special handling requirements. Man and Van Belsize Park relies on this information to plan the job safely and efficiently.
When you submit a booking request, you confirm that the information you provide is accurate and complete. If any material detail changes before the job takes place, you must tell us as soon as reasonably possible. Changes to access, timing, item count, weight, or the level of assistance required may affect the quotation, vehicle allocation, and duration of the service. We reserve the right to revise the price where the original information was incomplete or inaccurate.
Any time estimate provided is made in good faith but should be treated as an estimate only unless expressly stated otherwise. Traffic, weather, building access, waiting time, and loading difficulty can all affect completion times. The removal service will be carried out with reasonable care and skill, but we cannot guarantee exact arrival or completion times unless a fixed schedule has been confirmed in writing and accepted by us.
For jobs that involve multiple stops, long waiting periods, or complex access, we may quote on an hourly basis or apply an additional charge. Additional work requested on the day, including dismantling, reassembly, packing, unpacking, or carrying items over long distances from the vehicle, may also result in extra fees. If there is any uncertainty, we may pause the job until you agree to the revised cost.
Payment terms will be confirmed at the time of booking or in the quotation. Unless agreed otherwise, payment is due upon completion of the service and before the vehicle leaves the destination. We may accept payment by bank transfer, card payment, cash, or another method we specify. Any deposit paid in advance forms part of the final price unless the booking is cancelled in accordance with these terms.
If a deposit is required, it secures the booking date and time. Deposits are generally non-refundable if you cancel late or fail to provide access, but we may allow a partial refund at our discretion where reasonable notice has been given and we have been able to reassign the slot. Where work is charged by the hour, the clock may start when the vehicle arrives at the agreed collection point or when the crew is ready to commence, depending on the nature of the job and the agreed arrangement.
Man And Van Belsize Park reserves the right to request full or partial payment in advance for certain jobs, including high-value transport, out-of-area work, evening or weekend jobs, or services involving third-party costs. If payment is not made when due, we may suspend or refuse further work, retain goods only where permitted by law, and recover any reasonable costs incurred in pursuing payment. Late payment may also attract interest and administrative charges to the extent allowed by applicable legislation.
Cancellation requests must be made as soon as possible. If you cancel more than 48 hours before the agreed start time, you may be entitled to a full or partial refund of any deposit, subject to any non-recoverable costs already incurred. If you cancel between 24 and 48 hours before the appointment, we may retain part of the deposit to cover administration and lost availability. If you cancel less than 24 hours before the booking, or if our team attends and cannot complete the job because of customer-related issues, the full charge or a substantial call-out fee may apply.
You may reschedule a booking, subject to availability, and any deposit may be transferred to a new date at our discretion. Repeated changes, late amendments, or failure to confirm access details may lead to cancellation of the booking by us. We also reserve the right to cancel or suspend a job if conditions are unsafe, unlawful, or materially different from those described at the time of booking. In such cases, any refund will be assessed fairly, taking into account the work already undertaken and any costs reasonably incurred.
Examples of customer-related cancellation or delay include, but are not limited to, being unavailable at the collection point, not having the required permissions for parking or building access, failing to prepare items for transport, or providing incorrect addresses. If our crew has to wait beyond a reasonable period, we may charge waiting time at our standard rate. If the delay causes the job to overrun into another booking, we may also charge for lost time and additional labour.
We take liability seriously and aim to provide a careful and professional man and van service. However, our liability is limited to losses or damage directly caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We are not responsible for pre-existing damage, wear and tear, or defects in items, furniture, packaging, or property unless we have expressly agreed to inspect and accept responsibility for them beforehand. Customers are expected to notify us of fragile, valuable, or unusual items before the job begins.
Where we handle items that are not properly packed or protected, we will not be liable for damage resulting from unsuitable packing unless the damage is caused by our own actions. It is your responsibility to ensure that items are adequately packed, labelled, and ready for transport unless packing has been included in the booked service. For glass, electronics, antiques, artwork, and other delicate goods, we strongly recommend appropriate protective materials and, where needed, specialist insurance.
Our crews may move furniture, boxes, appliances, and similar goods, but we may refuse to handle any item that is excessively heavy, unsafe, prohibited, or likely to cause injury or damage. This includes items that are unstable, leaking, contaminated, or poorly secured. You must also ensure that floors, doorways, lifts, stairways, and access routes are suitable for the movement of goods. If access is restricted or unsuitable, we may refuse to proceed until the issue is resolved or may alter the service and price accordingly.
Our total liability under these terms shall not exceed the amount paid for the specific service giving rise to the claim, except where such limitation is not permitted by law. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Any claim for loss or damage must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after the service has been completed.
We are not liable for indirect, consequential, or purely economic losses, including loss of profit, loss of business, missed deadlines, or loss of opportunity, unless required by law. If goods are damaged in transit and we are found responsible, our obligation may be limited to repair, replacement, or a reasonable cash settlement reflecting the proven loss, subject to the overall liability cap. Customers are encouraged to keep their own insurance arrangements up to date for items of significant value.
The customer is responsible for ensuring that any necessary parking permissions, access permissions, loading bay arrangements, permits, or building approvals are in place before the move begins. Any fines, penalties, clamping charges, towing charges, or similar costs arising from incorrect or incomplete arrangements provided by the customer shall be payable by the customer. Where we incur such charges through no fault of our own, we may invoice you for the full amount.
Waste handling, disposal, and recycling are subject to UK waste regulations and must be treated carefully. Unless the job specifically includes waste removal, we do not accept responsibility for disposing of unwanted items, packaging, or debris. If we do agree to remove waste, you confirm that the waste has been described honestly and that it is not hazardous, illegal, or contaminated. The customer remains responsible for ensuring that any disposal request complies with applicable environmental laws and local authority requirements.
We will only transport or dispose of waste where we are legally permitted to do so and where the waste type falls within the scope of the service agreed. Items such as hazardous chemicals, asbestos, clinical waste, oil, gas cylinders, batteries, pressurised containers, and electrical goods may be subject to special rules or may be refused entirely. If waste is not accurately described, we may cancel the disposal element of the booking, charge additional fees, or require you to take back the items at your own expense.
By requesting waste removal, you confirm that you have the legal right to dispose of the items and that they do not belong to another person without consent. If controlled waste transfer documentation, duty of care records, or other compliance information is required, you agree to provide accurate information and cooperate with reasonable requests. We may decline a job if the waste category, quantity, or condition would create a legal or environmental risk.
Customers must not ask us to remove or transport any item that is unlawful to possess, sell, transport, or dispose of. We reserve the right to inspect items before loading and to refuse any item that appears dangerous, suspicious, or outside the agreed scope of work. If we reasonably suspect illegal goods, we may terminate the service immediately and, where appropriate, inform the relevant authorities. No refund will be due for work already completed or for jobs terminated because of unlawful instructions or materials.
Goods should be ready for collection at the agreed time unless we have agreed to provide a packing or preparation service. You are responsible for disconnecting appliances unless this has been specifically included in the quote and can be carried out safely. For health and safety reasons, we may ask that children, pets, and non-essential persons keep clear of the work area while loading and unloading is taking place.
Any complaint about the service should be raised promptly so we can investigate and try to resolve the matter fairly. You should provide relevant details, including the date of the job, the items involved, and a clear description of the issue. Where appropriate, we may request photographs, supporting documents, or inspection of the affected items. We will consider any complaint in good faith and respond within a reasonable timeframe.
These Terms and Conditions may be updated from time to time to reflect changes in our service, legal requirements, or operational practice. The version in force at the time of your booking will apply to that booking unless a change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
We may assign or subcontract some or all of the service where necessary to complete the job efficiently, provided that the standard of service remains reasonable. You may not assign your booking or transfer your rights without our written consent. Any delay caused by events beyond our reasonable control, including severe weather, accidents, road closures, strikes, or other disruptions, will not be treated as a breach of contract, although we will take reasonable steps to minimise inconvenience.
The contract between you and us is governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions, the quotation, or the service provided by Man and Van Belsize Park shall be subject to the exclusive jurisdiction of the courts of England and Wales. By booking our service, you acknowledge that you have read, understood, and agreed to these terms.